Frequently Asked Questions
Find answers to common questions about our memorial products, customization, and dealer programs.
Simply go to the product page, upload your favorite photo, and add any custom text you wish. Our live preview tool allows you to see how the design will look before you place your order.
No. We use high-precision laser engraving technology on premium materials like 3D crystals and medical-grade stainless steel. These markings are permanent and will not fade, peel, or wear off.
Production usually takes 1-3 business days. Shipping times vary by location, but standard delivery typically takes 5-7 business days. You will receive a tracking number once your order is shipped.
Yes! We have a dedicated Dealer and Subscription program for businesses and bulk purchasers. Please check our Dealer Program section or contact us for more details.
Our Badge Subscription is a dealer-focused program where you pay a fixed monthly fee to receive a set number of free products each month. Any unused quota rolls over to the next month.
Because our products are custom-made with your unique photos and text, we cannot accept returns unless the product is damaged or defective upon arrival. Please refer to our Refund & Returns Policy for details.
